Embroidery has always been an important part of
business and individual apparel, and we pride ourselves on our
quality, selection,service and price.We are here to help with
whatever your needs are. Whether you are looking for embroidered
polos for a bachelor party, your company logo embroidered on some
aprons for an employee picnic, or some embroidery hats for a
business swag store - let us put our expertise and service to work
for you! And when your team needs that individual customisation to
make sure everyone is unique, our personalisation options will get
the job done.
FREQUENTLY ASKED QUESTIONS
WHAT IS YOUR MINIMUM ORDER QUANTITY?
- We don’t have any! You can order just 1 custom item if you like.
HOW LONG IS THE TURNAROUND TIME?
- For prinitng：
- ● Standard Turnaround: 5 Business Days
- ● Rush: 2 Business Days
- ● Lightning: 24 Hours
- ● Blast Off: Same Day ( With the same design previously used and the orders are placed before 12pm)
- For Embroidery:
- The turnaround time depends on the quantities of the garments. For the new order, it will take one extra business day to set up the design.
WHAT FILE FORMAT SHOULD I SUBMIT MY DESIGN IN?
- For embroidery , we accept any format of the design as long as it comes with a clear look.
- For printing, Files should be in vector form; we prefer: EPS, AI or PDF. If you don’t have a vector file, we recommend 700kb or larger in one of the following formats: PSD, PNG or JPG and created to scale. For more information, please contact our team by email info@logocity.co.nz .
HOW CAN I GO ABOUT GETTING A PRICE QUOTE?
- To get a quote, you can view our Catalog and select an item to get pricing or send us an email info@logocity.co.nz . We will reach you within 48 hours.
I WANT TO PLACE A RE-ORDER. HOW CAN I DO THAT?
- We’ll keep a record of your design files and print details. Just send us an email and we will send you an invoice, we will proceed with your order as soon as possible after we receive your payment.
CAN I SUPPLY MY OWN CLOTHING FOR YOU TO PRINT?
- We recommend using our own supplied apparel to guarantee quality.
WHY DOES MY GARMENT HAVE A MARK ON IT?
- You may notice subtle marks (some say stains) as a result of the printing process. This is a combination of a pre-treatment solution along with our heat press curing process to help maintain the longevity of your print. This is normal and will completely disappear after the first wash.
HOW DO I TAKE CARE OF MY PRINT?
- For the best results, wash inside out on a cool wash. Your print will last longer if you don't tumble dry.
CAN I COME PICK UP MY ORDERS?
- If you are local to Tauranga, you can give our shop a call and we can get your orders ready.